Apply for this job

Job Description

Customer Service Agents required in Southend on sea, Essex, working for an innovative industry leading company

We are recruiting for exceptional Customer Service Agents who want to join this innovative industry-leading organisation based in Southend on sea, Essex.  If you thrive on being part of a team that are focused on delivering a world-class customer experience, with opportunities for personal growth and development, this could be for you!

The Role

You will need to be able to provide excellent customer service and effective administration support for all external and internal customers through a variety of communication channels. The role is varied, although predominately phone-based there may be opportunities to move into other areas e.g., Live Chat, once you have completed your period of training.

Key Responsibilities

  • Maintaining a positive, understanding, and professional attitude toward customers at all times
  • Responding promptly to customer enquiries in line with the department objectives
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints

What we are looking for in you...

  • Experience within a Call Centre environment in a similar role
  • Experience in dealing with Customer complaints both verbal and written is desirable
  • Use of Live Chat or a similar system is desirable
  • Excellent communication skills, both written and verbal
  • Committed to excellent customer service and prepared to go the extra mile to ensure customer satisfaction
  • Professional telephone manner
  • Attention to detail with focus on achieving first time quality
  • Competent level in Excel, Word, and Internet

Salary: £19,000.00-£21,000.00

Working 37.5 hours per week, on a rolling shift pattern which will involve some weekends and bank holidays.

For further information apply today or contact Kim Baker, ENS Commercial Recruitment, Westcliff.


Apply for this job

Have an account? Login here

What people are saying about ENS

I would highly recommend the recruitment services offered by ENS RECRUITMENT, having recently used ENS I found an approachable friendly and professional service. I was matched with an exciting role within a progressive expanding insurance company. My overall experiences exceeded my expectations, and I have no qualms in either recommending or using ENS in the future.

Mohamed Nuur BA (Hons) Combined Business - Motor Claims Assessor

ENS has proven a great asset as a recruitment partner to me. They find excellent candidates and keeps me informed at all stages of the process. I want a dedicated personable service that focuses on quality candidates not quantity, ENS tick all the boxes and I would recommend them to anyone who wants a hassle free competent recruitment partner.

National Residential/Nursing Home Provider

My name is Mark and I recently applied for a job through your company.

I just wanted to give you a quick update on how I am getting on - and to be quite frank... I LOVE IT! Everyone here is so lovely and I am so pleased I gained this position and am very happy in my new role. I don't know if you have received any feedback from my new employer but I hope they are enjoying having me as much as I am enjoying being here!! Hopefully I will be here for many years to come.


I would like to say thanks to all the hard work from ENS. I landed the role I've always wanted. ENS were always on the end of the phone with any questions I needed answering and helped me through the process from start to finish. I would recommend ENS. Thank you for all your hard work, which paid off with me getting the job.


Crown College has been a client of ENS Recruitment for a number of years and I can wholeheartedly endorse the quality and effectiveness of their service. The college users a number of agencies for recruiting temporary and permanent staff and I would without hesitation say ENS Recruitment provide the best service of any of these agencies. Their service is tailored to our needs and they actually listen to our requirements and filter candidates. In short ENS Recruitment are an excellent agency that I can thoroughly recommend them.

Managing Director – Crown College

Thanks for all your help and all the work you have given me, it has been great working for you, and I have recommended you to anyone looking for a new role. I can honestly say you and ENS have been the best recruitment company I have ever worked for.


I would just like to thank you for your endless support and encouragement. I have learnt a lot under your leadership and guidance here and would like to say a big thank you. I will definitely recommend you to anyone I know who is looking for work – you are a true inspiration and have given me faith in working with an agency again!


I've been VERY impressed with the quality of candidates put before me via ENS. Both your candidates have been shortlisted and a final decision will be made very soon.


I would like to thank ENS for all their help and support in finding me this role. Whenever I have needed help or advice you were always on the other end of the phone or email. I have found all the staff at ENS to be polite, helpful and very quick at responding to any queries I have had. Wishing you all the best for the future and again thank you for everything.


Just wanted to say a little thanks to you guys at ENS, I've never used an agency before and I am genuinely pleasantly surprised and impressed with just how personable, friendly and actually human you guys were. Oh, and of course for finding me the job at Friths. Good luck to you all there, and again a big thanks.

Jon Varney

I have been using ENS for many years and they always provide a very fast and reliable recruitment service for both my companies. They are always keen to help when we need temporary or permanent staff and provide the right type of candidate for the job. Without hesitation I would strongly recommended the services of ENS.

Managing Director - DVR Ltd

We have been working with ENS for a number of years as one of our company’s preferred providers. The team at ENS has always provided a practical, timely, efficient and professional service. They have an ongoing understanding of our requirements, providing first-rate agency cover and permanent candidates.

HR Advisor – Commercial Products/Logistics Company