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Job Description

Motor Insurance Claims handler required by long established motor claims handler based in Basildon, Essex. Experience in dealing with third party claims, accidental damage and liability is required.. Duties will include;

Motor Insurance Claims handler required by long established motor claims handler based in Basildon, Essex. Experience in dealing with third party claims, accidental damage and liability is required.. Duties will include;

• To pro-actively manage a caseload of TP, AD, ULR, claims through to conclusion.

• Provide excellent claims handling service with minimal leakage, in accordance with company procedures and service standards.

• Ensure that claim reserves, payments and Large Movement Reports are calculated correctly and in accordance with company procedures and service standards.

• To continuously drive improvement in the service delivery to clients

• Investigate and resolve claims in a professional timely and pro-active manner.

• Ensure customer claims are settled in the quickest possible timescales, while ensuring all legal and market obligations are fully adhered to.

• Manage and exceed customer expectations and prioritise work to resolve any disputes that may arise in the settlement of a claim.

• To continually adhere to client specific protocols and best practice

• To work closely with colleagues within the company to deliver consistently high levels of service

• To support the company’s values and policies in a professional manner

• To create accurate Claims Management System records

• Identify own training needs and to request appropriate training to meet own performance targets

• To ensure quality, service standards and productivity levels are maintained to a high standard

• To be supportive of change within the claims handling teams

• To develop client contacts and an understanding of the client culture

• Where appropriate, attend in house and client review meetings

• To assist with both internal & external auditing

• To undertake projects and to be able to deliver within agreed timescales

• To actively create a supportive and respectful working environment

Person specification, Skill required, Technical Excellence

• Delivers technically accurate and appropriate advice to clients, colleagues and others

• Advise clients accurately and produces high quality work

• Adheres to guidelines and procedures

• Produces work showing an understanding of relevant facts, case law and research

• Demonstrates competence in own area of expertise

• Gets the day-to-day work done

• Uses clear analytical skills

• Applies knowledge, skills or experience to solve problems

Salary range up to £24k

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Mohamed Nuur BA (Hons) Combined Business - Motor Claims Assessor

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