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Job Description

Are you an experienced sales team manager seeking a new challenge? We have a great opportunity to work for a large organisation based in Southend to manage and lead a team of sales agents.

Sales Team Manager required in Southend on Sea working for a long established and successful organisation.  You will be responsible for managing and leading a team of Sales Agents where you will be required to optimise all sales opportunities presented to the department, maximising Consultant productivity, quality and customer service.

Key Responsibilities:

  • To coach and develop staff using performance management tools to successfully meet and improve upon key performance indicators and personal objectives.
  • To support, coach and develop members of your team to a level that enables the business to effectively succession plan.
  • To ensure you remain up to date with procedures/processes, products, new schemes and/or scheme changes and communicate these effectively to your team.
  • To support the recruitment process, acquire the most suitable calibre candidate for role, promoting an excellent brand image.
  • To produce Management Information in relation to agent activity which will help identify any coaching and development needs required to assist agents to meet their KPIs.
  • To effectively communicate technical, client, customer, service and system related issues or staff related issues to your direct line manager providing recommendations for swift resolutions.
  • To handle complaints in line with their complaint handling process.
  • To monitor, record and effectively manage absence and time keeping issues in line with Company procedures.
  • To document and deliver monthly 1:1’s ensuring objectives are recorded and monitored, coaching plans are defined and documented providing an audit trail.
  • To ensure you understand our Health and Safety obligations, communicating potential Health and Safety issues to your line manager and/or the Health and Safety Officer.

Person Specification:

  • Previous experience in managing a successful sales team
  • Proven track record of engaging with, motivating, and proactively managing a sales team
  • Experience of working in an FCA regulated environment
  • Excellent interpersonal and communication skills (written and oral)
  • Intermediate level skills using Microsoft Office product
  • Experience in performance management
  • Hands on approach
  • Ability to read and understand data analysing team performance
  • Excellent verbal reasoning skills
  • Effective time management skills
  • Effective problem-solving skills
  • Excellent prioritising and multi-tasking skills

Hours:

  1. covering the hours of 9:00am and 8:00pm on a rolling rota shift pattern, to include some evenings, weekends and bank holidays

Salary: up to £28,000 with a great range of company benefits on offer.

For further information apply today or contact Kim Baker, ENS Commercial Recruitment, Westcliff.

 

 

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I would highly recommend the recruitment services offered by ENS RECRUITMENT, having recently used ENS I found an approachable friendly and professional service. I was matched with an exciting role within a progressive expanding insurance company. My overall experiences exceeded my expectations, and I have no qualms in either recommending or using ENS in the future.

Mohamed Nuur BA (Hons) Combined Business - Motor Claims Assessor

ENS has proven a great asset as a recruitment partner to me. They find excellent candidates and keeps me informed at all stages of the process. I want a dedicated personable service that focuses on quality candidates not quantity, ENS tick all the boxes and I would recommend them to anyone who wants a hassle free competent recruitment partner.

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I just wanted to give you a quick update on how I am getting on - and to be quite frank... I LOVE IT! Everyone here is so lovely and I am so pleased I gained this position and am very happy in my new role. I don't know if you have received any feedback from my new employer but I hope they are enjoying having me as much as I am enjoying being here!! Hopefully I will be here for many years to come.

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I would just like to thank you for your endless support and encouragement. I have learnt a lot under your leadership and guidance here and would like to say a big thank you. I will definitely recommend you to anyone I know who is looking for work – you are a true inspiration and have given me faith in working with an agency again!

Sadie

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I would like to thank ENS for all their help and support in finding me this role. Whenever I have needed help or advice you were always on the other end of the phone or email. I have found all the staff at ENS to be polite, helpful and very quick at responding to any queries I have had. Wishing you all the best for the future and again thank you for everything.

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HR Advisor – Commercial Products/Logistics Company