Account Manager - ENS Commercial

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Job Ref: KB 12705
Job Type: Permanent
Location: Basildon, Essex
Salary: competitive/negotiable

Job Description

Experienced Account Manager required to work for a successful manufacturing company in Basildon, Essex. Experience in sales/customer account management in the manufacturing sector is required.

Do you have customer account management experience in the manufacturing sector? Would you like to work for a long established and growing organisation? We are recruiting for an experienced Account Manager for a manufacturing company based in Basildon, Essex. (office based role, full time). Experience in an account management role or similar within manufacturing is essential for this role. You will also need driving licence to occasionally visit clients and to visit our other sites.

As an Account Manager you will be part of the Commercial team for the factory. Along with a small team, you will be responsible for the commercial management and day-to-day communication for several allocated customers.

Main responsibilities

Take ownership for your allocated customers; being the voice of the customer within the business.
Improve the customer service experience, create engaged customers and facilitate organic growth.
Ensure that the customer’s scheduling requirements are met, providing them with timely and accurate updates. Take ownership of customer issues and follow problems through to resolution.
Oversee the order planning with each customer, from initial order placement into the factory to final shipment. Handling customer purchase orders, co-ordinating with the relevant Buyer for material purchasing and kit clearance. Plus maintaining continuous communication with the production, quality and engineering teams.
Organise and attend Quarterly Business Reviews (QBRs), ensuring data is up to date and presented professionally.
Collate financial data and prepare for presentation to the Commercial Manager and other SLT for all customer KPIs.
Monitor customer slow moving and excess material; with the goal of ensuring customers take full responsibility for the material we purchase on their behalf.

Skills, knowledge & experience

Experience of managing customer accounts within a manufacturing environment.
Sound commercial awareness of how revenues and gross margins impact the business.
Confident to handle multiple tasks and remain composed during challenging situations.
Experience of using MRP systems; strong ability to plan, manage complex customer orders, and sense- check commercial data with meticulous attention to detail.

Customers will expect you to know the technical aspects of what the company do. Therefore, they anticipate that the successful candidate will come from the electronics manufacturing services sector, or a very closely related service / company.

There will be limited travel to customers, mostly within the UK, but at times there could be visits to other sites or customer locations abroad. You must have a clean driving license and be able to and willing to travel.

Remuneration package

Salary ££Competitive basic (dependent on skills & experience)

Working hours- full time is 37 hours per week

Mon to Thurs 08:00 to 16:30 and Fri 08:00 to 13:30

Holiday: 22 days plus Bank Holidays (includes Christmas shutdown)

Plus, 3 days for long service

Excellent working environment, free parking, spacious offices & employee facilities

Complimentary fruit, hot drinks and breakfast provisions.

For further information apply today or contact Kim Baker, ENS Commercial recruitment, Westcliff

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What people are saying about ENS

I would highly recommend the recruitment services offered by ENS RECRUITMENT, having recently used ENS I found an approachable friendly and professional service. I was matched with an exciting role within a progressive expanding insurance company. My overall experiences exceeded my expectations, and I have no qualms in either recommending or using ENS in the future.

Mohamed Nuur BA (Hons) Combined Business - Motor Claims Assessor

ENS has proven a great asset as a recruitment partner to me. They find excellent candidates and keeps me informed at all stages of the process. I want a dedicated personable service that focuses on quality candidates not quantity, ENS tick all the boxes and I would recommend them to anyone who wants a hassle free competent recruitment partner.

National Residential/Nursing Home Provider

My name is Mark and I recently applied for a job through your company.

I just wanted to give you a quick update on how I am getting on - and to be quite frank... I LOVE IT! Everyone here is so lovely and I am so pleased I gained this position and am very happy in my new role. I don't know if you have received any feedback from my new employer but I hope they are enjoying having me as much as I am enjoying being here!! Hopefully I will be here for many years to come.

I would like to say thanks to all the hard work from ENS. I landed the role I've always wanted. ENS were always on the end of the phone with any questions I needed answering and helped me through the process from start to finish. I would recommend ENS. Thank you for all your hard work, which paid off with me getting the job.

Emma

Crown College has been a client of ENS Recruitment for a number of years and I can wholeheartedly endorse the quality and effectiveness of their service. The college users a number of agencies for recruiting temporary and permanent staff and I would without hesitation say ENS Recruitment provide the best service of any of these agencies. Their service is tailored to our needs and they actually listen to our requirements and filter candidates. In short ENS Recruitment are an excellent agency that I can thoroughly recommend them.

Managing Director – Crown College

Thanks for all your help and all the work you have given me, it has been great working for you, and I have recommended you to anyone looking for a new role. I can honestly say you and ENS have been the best recruitment company I have ever worked for.

Sue

I would just like to thank you for your endless support and encouragement. I have learnt a lot under your leadership and guidance here and would like to say a big thank you. I will definitely recommend you to anyone I know who is looking for work – you are a true inspiration and have given me faith in working with an agency again!

Sadie

I've been VERY impressed with the quality of candidates put before me via ENS. Both your candidates have been shortlisted and a final decision will be made very soon.

Danny

I would like to thank ENS for all their help and support in finding me this role. Whenever I have needed help or advice you were always on the other end of the phone or email. I have found all the staff at ENS to be polite, helpful and very quick at responding to any queries I have had. Wishing you all the best for the future and again thank you for everything.

Just wanted to say a little thanks to you guys at ENS, I've never used an agency before and I am genuinely pleasantly surprised and impressed with just how personable, friendly and actually human you guys were. Oh, and of course for finding me the job at Friths. Good luck to you all there, and again a big thanks.

Jon Varney

I have been using ENS for many years and they always provide a very fast and reliable recruitment service for both my companies. They are always keen to help when we need temporary or permanent staff and provide the right type of candidate for the job. Without hesitation I would strongly recommended the services of ENS.

Managing Director - DVR Ltd

We have been working with ENS for a number of years as one of our company’s preferred providers. The team at ENS has always provided a practical, timely, efficient and professional service. They have an ongoing understanding of our requirements, providing first-rate agency cover and permanent candidates.

HR Advisor – Commercial Products/Logistics Company