Contract & Service Manager

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Job Ref: kb
Job Type: Permanent
Location: Chelmsford, Essex
Salary: £26,000 - £30,000 pa

Job Description

Experienced Contracts & Service Manager required by a very successful organisation in the Chelmsford , Essex area. Experience in repairs/scheduling of repairs/engineers is preferred.

Our client are a long standing organisation in the communications sector. They are recruiting an experienced Contracts and Service Manager to join their busy team. The Contracts & Service Manager is a standalone role but you will be responsible for managing the contracts and service function of the business. Monday to Friday. Salary £26-30k plus benefits

This is a key management administrative role responsible for coordinating service and repair activities, managing maintenance contract renewals, and ensuring smooth day-to-day operations within the service department. You will act as the central point of contact for customers requiring equipment servicing and contract support, ensuring an efficient, professional, and customer-focused experience at all times.

Key Responsibilities

Coordinate repairs, including booking equipment in, arranging collections/returns, and liaising with engineers and customers throughout the repair process.
Manage and administer maintenance contracts, including renewals, amendments, and updates.
Prepare, issue, and track contract renewal quotations and service documentation.
Maintain accurate and up-to-date records in the CRM and service management systems.
Provide excellent customer service — handling calls and emails professionally and promptly.
Support the service and contracts team with general administration, scheduling, and documentation.
Assist in preparing management reports and service performance data as required.
Liaise with suppliers and internal departments to ensure efficient coordination of services.
Ensure all customer interactions and contract activities are compliant with company policies and procedures.

Skills and Experience Required

Minimum 5 years of strong administrative experience in a similar office-based role.
Proven experience in contracts administration or service coordination — ideally within a technical, engineering, or communications environment.
Excellent communication and customer service skills, with a confident telephone manner.
Strong attention to detail and ability to manage multiple tasks and deadlines effectively.
Competent in Microsoft Office (Word, Excel, Outlook) and CRM or service management systems.
Highly organised, proactive, and able to work independently and as part of a team.
Experience in telecoms, or technology service company is advantageous.

Personal Attributes

Professional, courteous, and customer-focused.
Reliable and methodical with a strong sense of ownership and responsibility.
Comfortable working in a fast-paced, service-driven environment.
Team player with a positive, can-do attitude.

Benefits

Competitive salary (based on experience)
25 days holiday plus bank holidays
Company pension scheme
Free on-site parking / hybrid options [if applicable]
Ongoing training and career development opportunities

Salary range £26,000 - £30,000 per annum

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